FAQ
Burn Instructions
Always burn on a clean, flat surface
The first time you burn your candle, make sure the top layer of wax is completely melted. This will prevent tunneling and extend the life of your candle
Do not burn for more than 4 hours
Trim wick between burns
Do not continue to burn when there is less than 10mm of wax
Reed Diffuser Instructions
Keep your Reed Diffuser in shaded areas. If they are kept in direct sunlight, they will evaporate faster
To get an extra burst of fragrance, flip the reeds every week
Ensure that Reeds are not touching other items
Do not allow liquid to come into contact with textiles or finished surfaces. Wipe spills immediately with a damp cloth
What type of wax do you use?
We only use natural soy wax so that you are not breathing in nasty chemicals. Better for you and the environment!
How long do your products last?
That depends how much you use them
Our Black Glass Jars & Medium Clear Glass Jars usually have a burn time of approximately 50+ hours
Our Small Clear Jars have a burn time of approximately 25+ hours
Our Reed Diffusers last 2-3 months if kept in the shade. If in direct sunlight, they will evaporate faster
Refunds / Returns
Unfortunately we do not provide refunds or exchanges for change of mind.
In the event you recieve your order damaged, please contact us via email at
light-me-up@outlook.com.au within 7 days of recieving your order with photos of the damaged items.
Do you offer wholesale?
Yes, we do offer wholesale. If you are interested in becoming a stockist please send us an email and we will happlily send you some information and prices.